Warranty & Guarantees
We guarantee that your product will arrive undamaged. We take full responsibility for the shipping process, so you can have complete peace of mind along with your adventures.
Battery Warranty
3-month complete warranty on all rechargeable batteries. We've got you powered up.
Product Warranty
Full 12-month warranty covering all other cart components and structural frame.
14-Day Returns
Not satisfied? Return the item within 14 days if it shows no signs of use.
Hassle-Free Warranty Process
We want you to spend less time worrying and more time enjoying the beach. If something goes wrong, here is how we fix it:
1
Contact Us
Send an email to support@luxelcarts.com with your order number.
2
Show Us the Issue
Attach a few clear photos or a short video showing the broken part or defect.
3
Fast Resolution
Our support team will review your case and get back to you within 24 hours to guide you through the next steps or ship a replacement part.
What is NOT covered: Please note that our warranty covers manufacturing defects and structural failures. It does not cover normal wear and tear (like faded fabric from the sun), damage from severe misuse, or modifications made to the cart.
Submit a Warranty Claim
Fill in the form below and our team will get back to you within 24 hours.